Sources of inspiration, sharing experiences, testimonials about the richness of ground handling professions and careers: we give a voice to key players in our sector.
Today, we meet Ludovic Rozier, Director of Apave Camas Formation, an expert in airport training for 25 years. Here, he shares his belief in a two-pronged approach specific to ground handling: human skills and operational excellence.
Ludovic also advocates a culture of rigour and digital innovation for ever greater airport security and fluidity.
Mastering the human side of terminals
Our sector demands vital rigour, and ground handling is the cornerstone of this. However, on the terminal side, a human approach is crucial.
Through our training programmes, we must prepare future professionals for complex interactions with passengers, from check-in to boarding.
It is essential to instil fundamental human qualities: confidence, precision, and clear and empathetic communication, which are essential for effectively managing unforeseen situations, such as delays or cancellations.
Operational excellence on the ground
“Flight punctuality and safety depend on operational excellence on the tarmac. That is why I place such emphasis on safety, compliance and a comprehensive approach.
It is not just a matter of logistics, loading and unloading, but also of smooth supervision and coordination between all parties involved. Mastering manoeuvres such as pushing back the aircraft is crucial.
Trainees must have complete mastery of the entire aircraft ground cycle.
Staying innovative to stay competitive
“In training, as in ground handling, performance also depends on innovation. To guarantee the excellence and traceability of our training process, we have developed a tailor-made management tool: SFERe.
This tool, designed and tailored to our business, ensures the security and smooth flow of information between all stakeholders.
For the intern, this makes it easier to access their career path and data.
For businesses, this means increased productivity and the assurance of reliable, regulatory-compliant qualification processes.
Anticipating to ensure sustainable careers
With over 20,000 trainees trained each year in our 13 centres in France and its overseas territories, our responsibility is to provide all the keys to sustainable careers.
We must anticipate the skills of tomorrow, particularly to support the decarbonisation of the sector and ensure an increasingly socially responsible approach.
Taking CSR or inclusion policies into account are good examples of what should guide us.
This is how we ensure the sustainability and quality of tomorrow’s airport services.