Sources of inspiration, sharing experiences, testimonials to the richness of the professions and careers in ground handling: we give a voice to key players in our sector.
Today, we meet Caroline Marchand, Managing Director of Atlant Services, an in-flight catering provider based at Roissy-CDG. She took over the family business in 2021 and has since been working to develop her expertise in catering for cargo companies.
Caroline champions a culture of customer satisfaction and continuous improvement, focusing on responsiveness, team spirit and ongoing communication in the service of her partners.
The culture of customer satisfaction
Our priority remains the satisfaction of the cargo airlines we support every day.
Listen, anticipate, adjust: these are the keys to our reliability.
Thanks to continuous internal communication 24 hours a day, our teams are always on hand, whatever the constraints.
Learning from every experience
At Atlant, we turn every unexpected event into a learning opportunity.
An incident is never just a simple mistake: it becomes a learning cycle, another step in our continuous improvement process.
This is how we grow, together, with high standards and humility.
The strength of the collective
We rely on small, autonomous, close-knit and empowered teams.
They embody the responsiveness and reliability that our customers need on a daily basis.
It is in this collective that our true strength lies: the ability to move forward, together.
Excellence through sharing
At Atlant Services, we firmly believe that performance is not solely based on processes or tools, but above all on the strength of the team.
Every day, we move forward thanks to the expertise passed on, the experiences shared, and the solidarity between our teams.
This is how we ensure the quality of our services and build a sustainable future, step by step.
Together we grow
“Growing together means supporting each other’s personal and professional development. It means being open to change and learning from one another. It means celebrating each other’s successes and comforting one another in times of difficulty.”